Delivery and Returns

SHIPPING AND DELIVERY: Online orders are processed from Monday through Friday, Australian Eastern Standard Time, excluding public holidays. Some items may require up to 4 weeks for custom making from the time of order. Once your order is processed, you will receive an automated email with your order tracking number.  

Due to the high value of our items, parcels require a signature upon delivery. If there's no-one available to sign, the parcel will be held at the nearest post office or holding facility for collection, requiring photo ID.  

FOR ADDRESSES WITHIN AUSTRALIA: We offer complimentary Express shipping on all Australian orders via Australia Post. Australia Post usually delivers within 1–3 business days, depending on location.  

FOR ADDRESSES OUTSIDE OF AUSTRALIA: We offer international shipping via FedEx. Shipping costs will be confirmed upon order completion, as FedEx fees vary depending on destination and current FedEx rates. Typical shipping costs range from approximately $50 to $100 AUD.

FedEx delivers within 1–7 business days from the shipping date, depending on the location.

Please note, we are not responsible for any additional duties or taxes that may apply upon arrival in your destination country.

We currently deliver to: New Zealand, United States, United Kingdom, Canada, Japan, Hong Kong, Singapore, China, United Arab Emirates, South Korea, France, Germany, Italy, Spain, Netherlands, Sweden, Switzerland, Denmark, Austria, Norway, Finland, Ireland, Belgium, Portugal, Greece, Thailand, Malaysia, Indonesia, Taiwan, Saudi Arabia, Qatar, South Africa, Mexico, Brazil, Argentina, and India.

RETURNS: Please choose carefully, as we are unable to offer refunds or exchanges for changes of mind. Syracuse Gold Shop only accepts returns for items that are faulty. If you believe you have received a faulty item, please contact us at info@syracusegoldshop.com, and we will assist you with the return process. Each return request will be reviewed to confirm that it meets our policy criteria.